Shipping policy

I offer FREE and low flat-rate shipping options worldwide:

FREE Standard Delivery (Royal Mail 2nd Class)

£12  

 

Made to order items take 2-3 weeks to make and be delivered, so please ensure you are aware when purchasing. In stock items are posted in 3 working days. No orders are packed or posted on Saturdays, Sundays or Bank Holidays.  

Unless otherwise requested, items are shipped using Royal Mail or other courier Standard 2-3 business day tracked service (UK).  International Orders can take several days longer, even within the EU, so please allow up to 15 days for delivery.

Please note that I cannot instruct Royal Mail on how to deliver your parcel or where to place it in the event that you're not home to accept delivery. Any instructions you have should be placed in a signed and dated note on your front door. I am not able to refund lost orders that are marked as "delivered" in the Royal Mail system.

If you do not receive your parcel within 5 business days (10 for international orders) of dispatch, please 1) Check for a "sorry we missed" note; 2) Check with a neighbour and in any available “safe places”; 3) Check with your local post office/depot

If you are not home to receive delivery, you may need to check at your local post office or depot. Uncollected parcels are quickly returned to sender. I cannot offer refunds on personalised items or on shipping for any order that is returned to us due to a failed delivery attempt. If a parcel is returned to sender, I can resend it provided shipping is paid for by the customer.

If you do not receive your order within 5 days of the expected delivery date, please let us know immediately so that I can help you locate it.